Privacy Policy

1. Introduction & Scope

This Privacy Policy applies to information collected through the Noor Fikr website (noorfikrss.info), through enquiry and contact forms, and through the course of our advisory engagements. It does not apply to third-party websites linked from this site. The data controller is Noor Fikr, Office 403, Masdar City Free Zone, Abu Dhabi 54982, UAE.

2. Data We Collect

We collect personal data in the following categories:

• Contact information provided via forms: name, email address, and optionally phone number and message content.
• Technical data collected automatically: IP address, browser type, pages visited, and session duration — collected via analytics cookies with your consent only.
• Engagement-related data: information shared during advisory engagements, governed by the data handling agreement signed at engagement commencement.

We do not collect sensitive personal data (such as health information or financial account details) through our website.

3. Legal Basis for Processing

We process personal data on the following legal bases:

• Consent: For analytics and marketing cookies, and for email communications where you have explicitly opted in.
• Legitimate interest: To respond to enquiries submitted via our contact form and to maintain records of our client relationships.
• Contractual necessity: To perform advisory services where a formal engagement agreement is in place.
• Legal obligation: Where processing is required to comply with applicable UAE law or regulatory requirements.

4. How We Use Your Data

Data collected through the website is used to:

• Respond to enquiries and consultation requests submitted via the contact form.
• Send service-related communications where you have made an enquiry or engaged our services.
• Analyse website usage to improve the quality and relevance of our content (analytics cookies only, with consent).
• Maintain records in compliance with our legal and regulatory obligations.

We do not sell personal data to third parties. We do not use personal data for automated decision-making or profiling.

5. Data Sharing

We do not share personal data with third parties for marketing purposes. We may share data with the following processors where necessary:

• Website hosting providers operating secure servers.
• Analytics platforms (e.g. Google Analytics) — with your consent via cookie acceptance.
• Email service providers used to handle enquiry routing and communications.

All processors are bound by data processing agreements requiring them to handle your data securely and only as instructed by Noor Fikr.

6. Data Retention

We retain personal data for the following periods:

• Enquiry and contact form data: 24 months from the date of submission, unless an engagement commences, in which case retention is governed by the engagement agreement.
• Analytics data: aggregated and anonymised within 14 months.
• Engagement-related data: as specified in the signed data handling agreement for each engagement.

7. Data Protection Measures

We implement technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission (HTTPS), access controls limiting data access to authorised personnel only, and regular review of our data handling practices. In the event of a data breach affecting your personal data, we will notify you and the relevant supervisory authority as required under applicable law.

8. Cookies

Our website uses cookies. Essential cookies are required for basic site functionality and are always active. Analytics and preference cookies are only set with your consent, which you can manage at any time via our Cookie Policy page.

9. Your Rights

Under the UAE PDPL, you have the following rights in relation to your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data where there is no legitimate reason for continued processing.
• Right to restrict processing: Request that we limit how we use your data in certain circumstances.
• Right to data portability: Request a copy of your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interest.
• Right to withdraw consent: Withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies independently.

11. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If you believe we have received data from a minor, please contact us immediately at [email protected] so we can delete it promptly.

12. Policy Updates

We may update this policy from time to time to reflect changes in our practices or applicable law. Material changes will be communicated via a notice on our website. The date at the top of this page reflects the most recent revision. Continued use of our website following any update constitutes acceptance of the revised policy.

13. Contact Information

For privacy-related enquiries, contact Noor Fikr at:

• Email: [email protected]
• Address: Office 403, Masdar City Free Zone, Abu Dhabi 54982, United Arab Emirates
• Phone: +971 2 698 3142

If you are not satisfied with our response, you have the right to lodge a complaint with the UAE Data Office, the competent supervisory authority for personal data protection in the UAE.